our shipping and returns policy
All stock will be dispatched from our UK centre in Liverpool. Shipping will vary, dependant on physical stock on site. We will endeavour to dispatch in a timely manner. Although, on some models, we can dispatch next day, some items can take normally 7-10 days for UK delivery and 10-14 for overseas so please contact us, should you need a more precise delivery timeframe. All goods will be delivered within the statutory performance period of 30 days (from the date of payment). If this is to be later we will notify you.
It is the customer's responsibility to ensure that their supplied address details are correct at time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error and additional delivery charges may apply. We can only ship to the Invoice/Billing address and we will not be able to ask the delivery company to leave the item with a neighbour or leave the goods on your premises without there being anyone to accept the delivery and sign for the delivery. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
All packages are safely wrapped with appropriate packing materials. In the unlikely event of breakages in shipping, please notify us within 48 hours. We will supply replacements free of charge; however you are responsible for sending the item back to us and the costs. Please note that all goods reported as damaged on arrival “DOA” must be kept in the original packaging as this will be required as evidence of "DOA" at no point should any attempt to disregard or remove any items from the original packaging in part of full as this will avoid any attempts by either parties to make a claim for damage(s).
Faulty item - Should you experience the unfortunate experience of needing to return the item under warranty. Customers must obtain a RMA returns form. Firstly, please contact us at firstname.lastname@example.org with detailed and precise information to the issues, please send as much information as possible, pictures, videos (if possible).
Under no circumstances, should a item be returned without this relevant document. For a RMA form, please contact our customer services team at Iceboxhelp@yahoo.co.uk.
Refund - Should you wish to return a item in accordance with our returns policy, please contact us at email@example.com with your reasons for return and our dedicate team will send you a RMA form. In accordance with consumer rights legislation, items must be returned in the same condition as when received. Should a item arrive with parts missing, external damage which is not advised by the customer prior to returning the item then we have the rights to refuse the refund. Please note, if an item is unwanted for any other reasons than its damaged/faulty etc then postage funds are NON-REFUNDABLE.
RMA forms are open for 21 days from point of issuance and the customer has a responsibility to return within this timeframe. Should the timeframe pass, we have the right to refuse a return of the item for a refund. Please ensure, all returned parcels are dispatched in sufficient packaging and its advised that you take insurance and a tracked service to ensure the safe passage of the item back to us. We will not be held responsible for any failure of the item being returned to us.